Basic concepts
"User" - an individual who has access to the Site www.medovdom.com via the Internet and uses the Site.
"Buyer" - a User who has placed an Order in the online store on the Website www.medovdom.com.
"Seller" - HONEY HOUSE LLC.
"Online store" - a site containing information about the Goods, the Seller, allowing you to select, order and (or) purchase the Goods.
"Site" - an Internet site with the domain name www.medovdom.com.
"Product" - honey, honey products, jam, tea, and other products presented for sale on the Site.
"Order" - a duly executed request of the Buyer for the purchase and delivery to the address specified by the Buyer and the Products selected on the Site.
1. General Provisions
1.1. The Seller sells the Goods through the online store located at the address: 26 Green Str., Moyka village, Batetsky district, Novgorod region, 175012, Russia
1.2. The terms of sale of the Goods offered on the Site, including all information about the Goods, the methods and timing of its delivery, payment and receipt, posted on the Site, constitute this Offer Agreement (hereinafter referred to as the Agreement).
1.3. By ordering the Goods through the online store, the User accepts the terms of the Agreement and the terms of sale of the Goods reflected in this Agreement. Refusal to accept the terms of the Agreement and the terms of sale of the Goods imposes on the User the obligation to stop using the Site.
1.4. The Agreement in whole or in part can be changed by the Seller unilaterally, notifying the User / Buyer of the changes made is not required. By accepting the terms of this Agreement, the User / Buyer agrees that the changes made by the Seller come into force from the moment the new version of the Agreement is published on the Site.
1.5. This Agreement is considered concluded by the User / Buyer from the moment one of the following conditions is met:
placing an Order by communicating with the managers of the online store using the phone numbers indicated on the Site;
execution of the Order by means of a letter to the e-mail address of the online store: secretary@medovdom.ru;
registration on the Site or adding the required Product to the Buyer's basket.
2. Subject of the agreement
2.1. This Agreement governs the relationship for the provision of services to the User of the Site / Buyer related to the order and purchase of the assortment of Products posted on the Site. The Agreement applies to the relationship between the Seller and the User / Buyer on the issues of familiarization with information about the Goods posted for sale on the Site, ordering the Goods, as well as purchasing the Goods for personal and other needs not related to entrepreneurial activity. This Agreement is an offer to conclude a sale and purchase agreement for the Goods on the territory of Moscow.
2.2. The Agreement applies to the entire range of Products and services posted on the Site.
3. Checkout, registration on the site
3.1. The order of the Goods by the User is carried out through telephone communication with the managers of the online store, as well as through the e-mail services secretary@medovdom.ru or by adding the goods to the cart on the Site.
3.2. Registration on the Site is carried out using the following operations:
go to the "Register" section of the Site;
fill in the personal data;
click the "Register" button.
At the same time, preliminary registration and authorization are not required for placing an Order.
3.3. To place an Order or to ensure the correct choice of the Goods, clarify the methods of payment and delivery of the Goods, answers to other possible questions (comments, suggestions, reviews, etc.), the User must provide information about his name, contact telephone number for communication and e-mail address. By providing the above information, the User / Buyer consents to the use of this information for the following purposes:
to communicate with the User / Buyer in order to fulfill the subject of this Agreement;
in order to disseminate information about trading promotions of the online store HONEY HOUSE;
for other purposes specified in the Privacy Policy.
3.4. The User / Buyer is fully responsible for the accuracy of the information provided to the Seller.
4. Order of making a purchase
4.1. Information about the Goods (about the Manufacturer, technical characteristics, basic consumer properties, shelf life, rules for the safe use of the Goods, about the place of manufacture of the Goods, the full brand name (name) of the
manufacturer, about the price and conditions for purchasing the Goods, about its delivery, about the procedure payment for the Goods, etc.), ensuring the possibility of their correct selection, is posted on the Site and can be indicated in the documentation attached to the Goods, on labels, marking or in another way, and can also be provided orally, in writing or in person, at the request of the Site User / Buyer.
4.2. The purchase of the Goods by the User of the Site is carried out, including through telephone communication. The parties agree that communication between the User / Buyer and the managers of the online store should be based on the principles of respect for honor, dignity and business reputation. The parties are warned about civil, administrative and criminal liability for causing insults, threats and other forms of unethical behavior that can fall under the classification of an offense / crime.
4.3. By accepting the terms of this Agreement, the User / Buyer agrees that the procedure for processing the Order by the online store and the fulfillment by the Seller of obligations to purchase the Goods by the User / Buyer may consist of the following stages:
familiarization of the User / Buyer with the information posted on the Site, staying on the site;
advising the User / Buyer by the Seller's employees on the issues of ordering and purchasing the Goods, methods of payment and delivery;
obtaining the consent of the User / Buyer to purchase the Goods ordered by him (the consent of the User / Buyer can be expressed in the same way
as the Order of the Goods was made), acceptance of the Application by the online store;
after placing the Order, the manager of the online store serving this Order has the right to clarify the details of the Order, agree on the delivery date or the interval of the estimated delivery dates. The delivery time of the Goods depends on the type of delivery chosen by the User / Buyer and the delivery region;
if necessary - tracking the delivery process of the Order to the delivery region;
notification of the User / Buyer about the expected date (date interval) of delivery of the Goods is carried out by telephone or by sending an electronic message to the address specified by the User / Buyer. When communicating with the User / Buyer, the online store manager sets a limit on the number of phone calls / sms in relation to each Order of the Goods by the User / Buyer in the amount of 10 (ten) repetitions or no more than 3 (three) calendar days in a row if there is no connection with the User / Buyer;
implementation of the procedure for the acceptance and transfer of the Goods to the Site User / Buyer in the case of self-pickup or control over the acceptance the delivery of the ordered Goods to the delivery region;
settlement of differences.
4.4. The methods of payment for the Goods ordered on the Site are regulated by Section 6 of this Agreement.
4.5. The methods of delivery of the Goods ordered on the Site are regulated by Section 5 of this Agreement.
4.6. An order made, but not paid by the User within __ calendar days, is canceled if it is not confirmed by the managers of the online store in accordance with
clause 4.3 of this Agreement for reasons beyond their control.
4.7. In case of cancellation of a fully or partially prepaid Order, the cost of the canceled Order is returned by the Seller to the Buyer in the manner in which the Goods were paid for and / or in the manner chosen by the Parties on the basis of joint negotiations. In this case, the Seller has the right to withhold from the cost to be returned the cost spent on the delivery of the Goods.
5. Delivery of goods, acceptance of goods
5.1. The section of the Site "Delivery and Payment", located at: www.medovdom.com, regulates the methods and terms of delivery of the Goods.
5.2. The methods of delivery of the Goods are:
self-pickup of the Goods from the Seller's Warehouse;
delivery by Russian Post;
delivery by EMS;
Express delivery;
delivery to the points of issue of the Goods (if there are any in the region where the User / Buyer is located).
5.3. The list of available delivery methods for the Goods is individual for each region and is determined by the Seller independently.
5.4. Delivery of the Goods to the regions is carried out within a reasonable time. Given that the delivery of the Goods to the region can be carried out exclusively through postal services or by third-party courier services, the User / Buyer hereby
agrees to the Seller to conclude an agreement (s) with them on behalf and / or in the interests of the User / Buyer or in order to fulfill this Of the contract. The approximate delivery time of the Goods to the regions may be adjusted depending on the method of delivery and payment of the Goods chosen by the Buyer, the volume of the ordered Goods, as well as on the conditions of courier services delivering the Goods. The expected date of transfer of the Order is communicated to the User / Buyer by the manager of the online store serving the Order by e-mail or during a test call to the Buyer. The date of transfer of the Goods may be changed if there are objective reasons.
5.5. The User / Buyer confirms that in order to deliver the Goods to the delivery region, the Seller has the right to involve third parties, and therefore, the delivery cost is fixed individually for each region.
5.6. In the case of the sale of the Goods to the regions:
5.6.1. After the arrival of the Goods at the point of issue, the Seller on his own and / or using the services of third parties notifies the User / Buyer about the fact of delivery of the Goods intended for him to the point of issue.
5.6.2. If, within 3 (Three) working days from the moment of notification of the User / Buyer, the latter does not arrive at the point of issue to receive the Goods and does not notify the Seller in advance, the Goods must be returned to the Seller's warehouse.
5.6.3. Upon receipt of the Order, the Seller and / or third parties authorized by him provide the User / Buyer with the opportunity to open the container
(package) containing the Goods in their presence in order to accept it by the Buyer:
by the quantity of the Goods, according to the data on the Order;
by the assortment and external signs of the quality of the Goods (violation of the individual packaging of the Goods, battle, leakage, etc.).
The User / Buyer simultaneously accepts the Goods by visual inspection. The grounds for the return of the Goods are set out in section 7 of the Agreement.
5.6.4. If the Buyer discovers defects in the Goods when accepting them according to the characteristics: quantity, assortment, external signs of quality, the Seller and / or third parties authorized by him and the Buyer are obliged to draw up and sign a bilateral Act on the detected inconsistencies. Based on the results of drawing up the Act, the Buyer has the right to return the Goods to the Seller and / or his authorized third parties, and the Seller and / or third parties authorized by him - to accept it.
5.6.5. The rules enshrined in clauses 5.6.1 - 5.6.4 of this Agreement also apply to the acceptance of the Goods, the delivery of which is carried out in other ways.
6. Payment for goods
6.1. Payment for the Goods is carried out through the use of national payment instruments, as well as cash payments. The Agreement establishes the following methods of payment for the Goods by the Buyer:
payment for the Goods in cash when picking up the Goods from the Seller's Warehouse;
payment by bank transfer to the Seller's bank account;
payment for the Goods by credit card on the Site;
The list of available payment methods can be expanded by the Seller unilaterally without prior notice.
6.2. In accordance with the civil legislation of the Russian Federation, the currency of monetary transactions is the Russian ruble.
6.3. The price of the Goods is indicated by the Seller on the Site.
6.4. Features of payment for the Goods using bank cards:
The User / Buyer guarantees that he is the legal owner of the bank card used for payment and acts in good faith;
Bank card transactions are authorized by the bank. If the bank has reason to believe that the operation is fraudulent, then the bank has the right to refuse to carry out this operation;
in cases established by law, all Orders placed on the Site and prepaid with a bank card, in order to avoid various kinds of unlawful use of bank cards when paying, can be checked by the Seller in order to verify the identity of the owner and his eligibility to use the card. The Seller has the right to demand from the Buyer who has placed such an Order, the presentation of an identity document.
7. Exchange and return of goods
7.1. The replacement and return of the Goods is carried out in accordance with the current legislation of the Russian Federation, as well as this Agreement.
7.2. In accordance with the Decree of the Government of the Russian Federation of 01.19.
No. 55 "On approval of the rules for the sale of certain types of goods, the list of durable goods, which are not subject to the buyer's requirement to provide him with a free provision of similar goods for the period of repair or replacement, and a list of non-food goods of good quality that are not subject to return or exchange for similar goods of others. size, shape, dimension, style, color or configuration »The product is included in the list of non-food products of good quality that cannot be returned or exchanged for a similar product of a different size, shape, dimension, style, color or configuration.
7.3. The parties agree that the basis for the exchange and return of the Goods is not a subjective negative attitude of the Buyer to the aroma of the Goods, its factory design, etc.
7.4. The procedure for the exchange or return of the Goods by the Buyer to the Seller may be initiated by the Buyer if deficiencies are found in the Goods. In the event of a factory defect, obvious damage to the Goods, doubts about the quality of the Goods, claims for the quality of the Goods may be presented by the Buyer to the Seller or the manufacturer of the Goods.
7.5. When replacing goods of inadequate quality with the same Goods of another brand (model, article), if the price of the Goods to be replaced is lower than the price of the Goods provided in exchange, the Buyer must pay the difference in prices; if the price of the Goods to be replaced is higher than the price of the Goods provided in exchange, the difference in prices is paid to the Buyer. The price of the goods to be replaced is determined at the time of its replacement, and if
the Buyer's demand is not satisfied by the Seller, the price of the replaced Goods and the price of the Goods transferred in exchange are determined at the time the court makes a decision to replace the goods.
7.6. The Buyer has the right to make demands for the exchange or return of the Goods to the Seller (manufacturer of the Goods) in relation to the defects of the Goods, if they are discovered within a reasonable time from the date of their transfer to the Buyer. The Parties to this Offer Agreement recognize a reasonable period of 7 (Seven) calendar days.
7.7. The procedure for the exchange and return of goods of inadequate quality is carried out taking into account the following:
To return the Goods purchased by the Buyer, the Buyer provides the Seller with:
a statement signed by the Buyer for the return of the Goods, containing a detailed description of the shortcomings of the Purchased Goods;
identity document;
Goods purchased from the Seller and acting as an object when considering the issue of returning the Goods;
an officially drawn up expert opinion with a description of the identified shortcomings of the Goods, prepared by a specialized organization / individual entrepreneur (requirements imposed by the Seller on an organization / individual entrepreneur: membership in one of the self-regulatory organizations uniting professional experts and appraisers in accordance with the current civil legislation of the Russian Federation; certificates confirming continuous professional
development of experts) - in agreement with the Seller;
upon presentation of the Goods and the submission of the above documents by a person who is not the Buyer, - provide the original document confirming the right to carry out the above actions on behalf of the Buyer.
7.8. The return and exchange of the Goods of inadequate quality can be carried out by the Seller (manufacturer of the Goods) if the manufacturer of the Goods / Seller does not prove that they arose after the transfer of the Goods to the Buyer due to the Buyer's violation of the rules for using, storing or transporting the goods, actions of third parties or force majeure.
7.9. In the event of a dispute about the reasons for the occurrence of defects in the Goods, the Seller (manufacturer of the Goods) conducts an examination of the Goods. If, as a result of the examination of the Goods, it is established that its shortcomings have arisen due to circumstances for which the Seller (manufacturer of the Goods) is not responsible, the Buyer is obliged to reimburse the Seller (manufacturer of the Goods) the costs of the examination, as well as the costs associated with its carrying out for storage and transportation of the Goods.
7.10. Upon receipt of the Goods and other documentation specified in this section, the Seller carries out the procedure for considering an application for the return or exchange of the Goods, taking into account the attached documents and other legal facts.
7.11. If the Buyer refuses the Goods, the Seller must return to him the amount of money paid by
the Buyer under the Agreement, with the exception of the Seller's expenses for the delivery of the returned Goods from the Buyer, no later than ten days from the date the Buyer submits the corresponding request (received by the Seller / manufacturer of the Goods) and confirming documents in the absence of grounds for the examination of the Goods.
7.12. The satisfaction of the Buyer's requirements is carried out in accordance with the established legislation ohm term. The time frame for taking actions aimed at meeting the legal requirements of the Buyer is calculated in calendar days.
7.13. The parties agree that if the Buyer detects violations of the requirements set forth in this Agreement, the Seller has the right to refuse to return money for the disputed Goods.
8. Responsibility
8.1. The Seller is not responsible for damage caused to the Buyer as a result of improper use of the Goods.
8.2. The Seller is not responsible for the content and functioning of external sites and search engines, as well as other force majeure circumstances that the Seller cannot influence. The Seller is released from liability if he proves that the damage was caused due to force majeure or violation of the established rules for the use, storage or transportation of the Goods.
9. Duration of the Agreement
9.1 This Agreement enters into force from the moment of its acceptance by the User / Buyer and is valid for 15 (Fifteen) years or until the moment of withdrawal of acceptance of the Agreement.
10. Additional terms
10.1. The Seller has the right to assign or in any other way transfer his rights and obligations arising from his relationship with the Buyer to third parties.
10.2. The online store and the services provided may be temporarily, partially or completely unavailable due to preventive or other work or for any other technical reasons. The technical service of the Seller has the right to periodically carry out the necessary preventive or other work with or without prior notice to the Buyers.
10.3. Compliance with the claims procedure for resolving disputes is mandatory. Claims are sent to the Seller. The term for consideration of claims is 45 (Forty five) calendar days.
10.4. The provisions of the current legislation of the Russian Federation apply to the relationship between the User / Buyer and the Seller.
10.5. In the event of any questions and claims from the User / Buyer, he must contact the Seller by the phone numbers indicated on the Site or in another accessible way.
10.6. The Parties will try to resolve all emerging issues through negotiations.
10.7. The recognition by the court of the invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.
